Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs.įeatures include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy □ We make business to business relationships simple and easy to manage so you can effortlessly grow yours. Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.Įnable frictionless remote work for your support teamġ) An intuitive and easy-to-use platform that does not require a complicated onboarding processĢ) Cloud-based solution that empowers agents to work conveniently on their laptops or phonesģ) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. With these and more, HappyFox Chat 2.Manage conversations across multiple channelsĭeliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.Ĭut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. Quickly view a list of agents available online, and transfer chats within or across departments. Set your availability, change your display avatar, or reach out to us, from a completely revamped settings page. View chats waiting, and plan for agent availability based on Queued Chats. Get context on any chat, by accessing completed, missed, and offline chats, and reading through the conversation history. All from within the chat details screen.Īccess and switch between multiple chats, with a single tap, using chat heads, right at the top of your chat screen.īe ever ready to jump in and help a new support agent, using the monitor chat feature. Log in using your username, password, and secure access using the Touch-ID/Face-ID integration.Īdd attachments, tag your chats, use canned responses, or transfer them to another agent. With HappyFox Chat 2.0, you can do a lot more of what you did on the web, now on the go.Ī completely refreshed design, makes for a best-in-class user experience, in live chat support, ever. If you are already using the web app or our desktop app, you’ll find this mobile app, a great companion to ensure you don’t miss any chats. HappyFox Chat lets you take Live Chat requests from your website anywhere, anytime. Meet HappyFox Chat 2.0 - HappyFox Chat in a brand new avatar!
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